Delete your Subsecute account

1. 1Open Subsecute and sign in
2. 2Go to Account
3. 3Tap Account & Security
4. 4Tap Delete account and confirm

Email hello@subsecute.com from the address on your account with the subject “Delete my account”. We will confirm your identity and delete the account promptly, and no later than 30 days.

We delete your saved cards, addresses, phone number and device data as soon as your account is deleted. In full, that is:

• Your name, email address, phone number and home address
• Your profile photo
• Your saved cards and bank accounts
• Your device and notification settings

We keep your identity verification records, including your BVN, and records of your completed transactions and subscriptions. Nigerian financial regulations require these to be held for at least five years after an account closes, after which we delete them permanently. They are kept only to meet that obligation and are never used to contact you.

Your transaction and subscription records are stored in a form that is no longer linked to your name, so they cannot be used to identify you. The licensed partners who verified your identity also keep their own copy of your identity records, under the regulations that apply to them, and we cannot delete those on your behalf.

Withdraw any remaining wallet balance and cancel active subscriptions first. An account cannot be deleted while it still holds money or has a subscription running, so the app will ask you to clear both before it lets you continue. We do not restore deleted accounts, so treat it as final.