Delete your Subsecute account or data

1. 1Open Subsecute and sign in
2. 2Go to Account
3. 3Tap Account & Security
4. 4Tap Delete account and confirm

Email hello@subsecute.com from the address on your account with the subject “Delete my account”. We will confirm your identity and delete the account promptly, and no later than 30 days.

We delete your saved cards, addresses, phone number and device data as soon as your account is deleted. In full, that is:

• Your name, email address, phone number and home address
• Your profile photo
• Your saved cards and bank accounts
• Your device and notification settings

One closed file stays behind: your identity verification, including your BVN, and your completed transactions and subscriptions. Nothing in it is used for anything. It is never used to contact you and never used for marketing, and nobody goes through it. It exists only because the law requires it, and it is deleted once the retention period ends, at least five years, which is what anti-money-laundering law and our agreements with our licensed providers require.

Your name, email address and phone number are erased, so your transaction and subscription records are no longer linked to them. They do stay connected to the identity records we have to keep, and are deleted together with them. The licensed partners who verified your identity keep their own copy under the rules that apply to them, and we cannot delete those on your behalf.

Withdraw any remaining wallet balance and cancel active subscriptions first. An account cannot be deleted while it still holds money or has a subscription running, so the app will ask you to clear both before it lets you continue. We do not restore deleted accounts, so treat it as final.

You do not have to close your account to remove things. In the app you can delete a saved card, a saved bank account, a subscription, a bill schedule, or your profile photo. Each one is removed as soon as you confirm it.

For anything else, email hello@subsecute.com from the address on your account and tell us what you would like deleted. We will confirm your identity and respond within 30 days. The records described above, which we are legally required to keep, are the only thing we cannot remove on request.