Subscription Management

8.1 How It Works

When you add a subscription to the Platform, Subsecute records the renewal date, amount, and frequency. Before each renewal, the Platform will attempt to auto-fund the associated virtual card from your NGN Wallet (converting Naira to USD at the prevailing exchange rate) or your USD Wallet.

8.2 Renewal Failures

Subscription renewals may fail if: (a) your wallet balance is insufficient; (b) the currency conversion cannot be completed; (c) the virtual card is declined by the merchant; or (d) there is a technical issue with our systems or third-party services. While we will make reasonable efforts to notify you of potential or actual failures, we do not guarantee uninterrupted subscription renewals.

8.3 Cancellation of Subscriptions

You may cancel a managed subscription at any time through the Platform. A cancellation fee of 5% of the subscription value applies to cover administrative and processing costs. This fee represents a genuine pre-estimate of administrative, processing, and partner costs including virtual card provisioning, exchange rate hedging, and notification services. Cancellation through Subsecute only removes the subscription from our management system; it does not automatically cancel your subscription with the third-party service provider. You remain responsible for cancelling directly with the provider if required.

8.4 Subscription Accuracy

You are responsible for ensuring that the subscription details you enter (including renewal dates, amounts, and frequency) are accurate. We are not liable for incorrect charges or missed renewals resulting from inaccurate information provided by you.