Complaints Handling

29.1 How to File a Complaint

If you have a complaint about the Service, you may file it by sending an email to support@subsecute.com or through the in-app complaints feature.

29.2 Acknowledgment

We will acknowledge receipt of your complaint within forty-eight (48) hours of submission.

29.3 Resolution Timeframes

Standard complaints will be resolved within fourteen (14) business days. Complaints relating to fraud or unauthorised transactions will be resolved within seventy-two (72) hours.

29.4 Escalation

If your complaint is not resolved to your satisfaction within the timeframes above, you may escalate the matter to the CBN Consumer Protection Department.

Contact Information

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:

• General Enquiries: hello@subsecute.com
• Legal & Compliance: legal@subsecute.com
• Website: subsecute.com

Trust Commerce (trading as Subsecute)
Lagos, Nigeria