Bill Payments

9.1 Supported Services

The Platform enables you to make payments for airtime, data bundles, cable TV subscriptions, and utility bills through our bill payment partner, SafeHaven MFB. The availability of specific billers and services may vary and is subject to change without notice.

9.2 Payment Processing

Bill payments are deducted from your NGN Wallet. Once a bill payment is initiated, it will be submitted to SafeHaven MFB for processing. You acknowledge that:

• Bill payments are processed on a best-effort basis and are subject to the availability and responsiveness of the biller and SafeHaven MFB;
• If a bill payment fails, the Platform will automatically retry the payment up to three (3) times before marking the transaction as failed;
• Failed bill payment amounts will be credited back to your NGN Wallet after all retry attempts are exhausted; and
• Processing times vary by biller and may not be instantaneous.

9.3 No Liability for Biller Issues

We are not responsible for delays, errors, or service interruptions on the part of any biller or service provider. If a payment is successfully deducted but the biller fails to credit your account, you should contact us at hello@subsecute.com, and we will make reasonable efforts to resolve the issue with the biller on your behalf.